Effective Date: January 1, 2026
These Terms of Sale govern all purchases, telehealth services, wellness programs, medspa treatments, and digital products offered by VARO (“VARO,” “we,” “our,” or “us”). By completing a purchase or booking a service, you agree to these Terms.
All telehealth and wellness services are available only to individuals who are at least 18 years old and legally able to consent to treatment. You agree to provide accurate personal, medical, and billing information.
All clinical decisions—including prescriptions, treatment plans, and eligibility determinations—are made solely by licensed clinicians. Purchasing a consultation does not guarantee treatment, prescriptions, or program approval.
Telehealth has inherent limitations, and clinicians may require:
Lab testing
Imaging
In‑person evaluation
Follow‑up visits
Additional documentation
If telehealth is not appropriate, you may be referred for in‑person care.
To comply with medical, telehealth, and pharmacy regulations, you may be required to verify your identity using:
Legal name and date of birth
Government‑issued ID
Address verification
Phone/email verification
Failure to complete identity verification may result in cancellation of services.
All fees must be paid at the time of purchase unless otherwise stated. Prices may change without notice. By completing a purchase, you authorize VARO and its payment processors to charge your selected payment method.
Completed services—including telehealth consultations, evaluations, and treatment reviews—are non‑refundable.
Programs, packages, and wellness services are non‑refundable once initiated.
Physical products may be eligible for return only if:
Unopened
Unused
Returned within 14 days
In original packaging
Shipping fees are non‑refundable.
Missed appointments may incur fees.
Purchasing a consultation does not guarantee:
A prescription
TRT approval
ED medication approval
Weight optimization medication
IV therapy eligibility
Any specific treatment outcome
Clinicians prescribe only when medically appropriate.
VARO does not dispense medications. If a clinician issues a prescription:
It is sent to an external licensed pharmacy
Medication availability and pricing may vary
Pharmacy processing times may vary
VARO is not responsible for pharmacy delays or denials
Controlled substances are not prescribed.
Certain services—including TRT, weight optimization, and wellness programs—may require lab testing. You are responsible for completing required labs in a timely manner. Failure to complete labs may delay or prevent treatment.
For physical wellness products:
Shipping times vary
Carrier delays are outside our control
Lost or damaged shipments must be reported immediately
Incorrect addresses may result in failed delivery
All wellness, medspa, and telehealth services carry inherent risks. You agree to:
Follow clinician instructions
Disclose all medications and medical conditions
Report adverse reactions
Seek emergency care when needed
Telehealth is not appropriate for emergencies. If you are experiencing an emergency, call 911.
VARO does not bill insurance for telehealth, wellness, or medspa services. You are responsible for all costs associated with services and products.
VARO strives to maintain accessible digital services. If you require accommodations, contact us using the information below.
VARO may refuse or discontinue services if:
You provide false or incomplete information
You misuse services
You fail to complete required labs
You violate these Terms
Treatment is deemed medically inappropriate
VARO may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.
For questions about these Terms of Sale: Email: care@varo360.com Phone: 631‑486‑0000 Address: 3070 Middle Country Rd, Suite 2, Lake Grove, NY 11755